Customer Relationship Management

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About Course


Breathe more span to your work/business with Customer Relationship Management (CRM). Whilst it may be relatively simple to attract customers, it can be difficult to retain them. ( No business will survive without customers ), Here is the ticket to customer retention and purchase recurrence your brand needs. You must know exactly how to manage customer relationships if you want your business to grow from stability to durability.

CRM is a non-technical course. Simplified with no coarse techniques like programming with lines of code rather it’s a well-laid strategy to solidify your business root and make fruitful sales by maintaining the bridge between your brand and your customers. Customers are the lifeline of every business in which a healthy relationship is to be maintained to keep them alive. The exact recipe for cooking up the perfect CRM plan is branded here.


Are the videos downloadable?

The videos are highly compressed and downloadable.

What are the course requirements?

No prerequisite is required for you to partake in the course. You will be taught from the basics to the advanced level.

How will I get access to the Course videos and Materials?

Once payment is completed. The course lessons and materials will be available to you instantly.

Will the certificate be issued?

Yes, a certificate of completion will be issued at the end of the course at No charge.

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What Will You Learn?

  • Creating the perfect first impression to create a sense of trust, knowledge and professional relationship
  • Using empathy to create positive interactions and being in charge of your customers’ experience
  • Explore different methods to handle upset customers
  • Demonstrate professionalism and build trust using eye contact and facial expressions
  • Improve your communication using the the power of your voice
  • Analyze customer feedback to help your team optimize your company’s products and services
  • Build rapport with customers to improve their satisfaction and your job performance.

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